Terms and Conditions
Welcome to the TopCleaningGB.co.uk website. Following are the terms and conditions that govern your use of this site (www.TopCleaningGB.co.uk). These terms and conditions of use constitute a legal agreement between you and top cleaning GB LTD (topcleaninggb,topcleaninggb.co.uk ,we,us,or our). Please read this agreement. If you do not agree, discontinue using the site
Ownership of This Website
This website is owned and operated by Top Cleaning GB LTD. All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs images, moving images, sound, illustrations and software (Content), is owned by Top Cleaning GB LTD, its licensor and its content providers. All elements of Topcleaninggb.co.uk website, including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with Topcleaninggb LTD or one of its subsidiaries, no portion or element of this website or its Content may be copied or retransmitted via any means and this website, its Content and all related rights shall remain the exclusive property of Topcleaninggb or its licensors unless otherwise expressly agreed. You shall indemnify Topcleaninggb, its subsidiaries, its affiliates and licensors against any losses, expenses, costs or damages incurred by any or all of them as a result of your breach of the terms of this Agreement or your unauthorized use of the Content and related rights.
This website and its content are provided as is and Top Cleaning GB excludes to the fulles extent permited by applicable law any warranty, express or implied,including,whitout limitation,any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose.Topcleaninggb will not be liable for any damages of any king arising from the use of this site,including,but not limited to direct,indirect,incidental,punitive and consequential damages. The functions embodied on,or in the materials of,this website are not warranted to be uninterrupted or without error.You,not Topcleaninggb, Assume the entire cost of all necessary servicing ,repair or correction due to your use of tjis website.
Except as specifically stated in these Terms and Conditions of Use or elsewhere on this website, or as otherwise required by applicable law, neither Top Cleaning GB nor its directors, employees, licensors, content providers, affiliates or other representatives will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the Content whether or not we have been advised of the possibility of such damages. Top Cleaning GB uses reasonable efforts to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Contents accuracy, correctness or reliability. There may be links to other websites from the Top Cleaning GB website; however, these other websites are not controlled by Top Cleaning GB and we are not responsible for any content contained on any such website or any loss suffered by you in relation to your use of such websites. You waive any and all claims against Top Cleaning GB regarding the inclusion of links to outside websites or your use of those websites.
Governing Law and Venue
This Agreement shall be interpreted, construed and governed by the laws UK. Venue for all disputes arising under this Agreement shall lie exclusively in
London, UK. Users of this website agree that any and all disputes arising from the use of this website, or the ordering of materials from this website, shall be settled by binding arbitration. Notwithstanding the foregoing, however, Top Cleaning GB shall have the right to commence and prosecute any legal or equitable action or proceeding before any court of competent jurisdiction to obtain injunctive or other relief in the event that, in the opinion of Top Cleaning GB, such action is necessary or desirable.
For all cleaning services – End of Tenancy Cleaning, Carpet & Upholstery Cleaning, Builders Cleaning, Office Cleaning, Domestic Cleaning, One off and Deep Cleaning specific Terms & Conditions apply. A member of Top Cleaning GB’s staff will brief the Client over the phone or email the Client the specific Terms and Conditions upon Client’s request before the booking takes place. The Client agrees and is bound to the specific Terms and Conditions of the service requested by placing an order over the phone, email, fax or web site.
a. The price of a Service will be as quoted on the Top Cleaning GB Booking page. Prices are subject to change at any time, in which case the Top Cleaning
GB Platform will be updated accordingly, but any such changes will not affect Orders in respect of which you have already been sent an Order Confirmation prior to the date the change is published on the TopCleaningGB Platform.
b. Prices are based on the specified hourly rate, which depends on factors such as location and how often the Service will recur (if at all). The same Service may cost more in a different location, or if the Service is ordered less frequently. There is a 2.5 hour minimum applicable to orders for some Services. If you have booked unused time, contact us by visiting the TopCleaningGB HelpDesk as soon as possible and we will arrange a refund of any unused hours beyond any minimum hours applicable to the Order.
c. Prices include VAT where applicable unless it is stated otherwise on the relevant page in relation to the relevant Services on the TopCleaningGB Platform.
d. Any currency conversion costs or other charges incurred in making a payment will be borne by you in addition to the price due to us.
e. We take reasonable care to provide a functioning payment facility at all times, but cannot guarantee continuous, uninterrupted or secure access to such
payment facility, nor can we guarantee that the facility is virus or error free. We also try to ensure that your payments are processed promptly, but it is often difficult to predict the amount of time needed to complete processing because it is dependent on many factors outside our control, such as delays in the banking system or in card networks. Access to our payment facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions and will do what we can to restore the facility as soon as reasonably possible.
Cancelling a booking
In addition to your other legal rights as a consumer, you have the right to cancel an Order and receive a refund. If you wish to change the details of, or
cancel, the Service you have ordered after you have received the Order Confirmation, please contact us immediately.
If you cancel the Order (in whole or in part):
(a) Where the Services are due to take place within 24 hours, provided that the Services are not due to take place within 2 hours, we will require payment of the sum of £10 by way of an agreed cancellation fee.
(b) Where the Services are due to take place more than 24 hours in advance, you can get a refund of the applicable amount via the original method of
Please note that no refund or credit note will be given where a cancellation is attempted when the Services are due to take place within 2 hours of the request to cancel. If the Professional requests to change the details of, or cancel, the Services you have ordered after you have received the Order Confirmation, we will seek to allocate another Professional to perform those Services for you in accordance with the original Order. However, we cannot guarantee that this will be possible in every case.
No Waiver, Severability
No action of Top Cleaning GB, other than an express written waiver or amendment, may be construed as a waiver or amendment of any of these Terms and Conditions of Use. Should any clause of these Terms and Conditions of Use be found unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect. We reserve the right to change these Terms and Conditions of Use prices, information and available contractual license terms featured on this website without notice. These conditions set out the entire agreement betweenTop Cleaning GB and you relating to your use of this website.