Topcleaning GB

Terms and Conditions

Welcome to  website. Following are the terms and conditions that govern your use of this web site ( These terms and conditions of use constitute a legal agreement between you – The Client where “Client” – means a website user, the person, a firm or corporate body together with any subsidiary or associated company to whom the cleaning services are supplied by the Company – TopCleaning GB Ltd where “The Company”, “We”, “Us”, ‘’Our’’, ‘’topcleaninggb’’, ‘’’’ , ‘’TopCleaning GB’’, ‘’ Top Cleaning’’, Top Cleaning GB’’ – means TopCleaning GB Ltd, registered in England and Wales No. 06537868., Registered address: 11 Lyndhurst Road, UB6 9QR, London. Please read this agreement. If you do not agree, discontinue using the web site.

Ownership of This Website

This website is owned and operated by TopCleaning GB LTD. All of the content featured or displayed on this website, including, but not limited to, text, graphics, photographs images, moving images, sound, illustrations and software , Content, is owned by TopCleaning GB LTD, its licensor and its content providers. All elements of website, including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. Except as explicitly permitted under this or another agreement with TopCleaning GB LTD or one of its subsidiaries, no portion or element of this website or its Content may be copied or retransmitted by any means and this website, its Content and all related rights shall remain the exclusive property of TopCleaning GB Ltd or its licensors unless otherwise expressly agreed. You shall indemnify TopCleaning GB Ltd, its subsidiaries, its affiliates and licensors against any losses, expenses, costs or damages incurred by any or all of them as a result of your breach of the terms of this Agreement or your unauthorised use of the Content and related rights.


This website and its content are provided as is and TopCleaning GB Ltd excludes to the fullest extent permitted by applicable law any warranty, express or implied,including,without limitation,any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose. TopCleaning GB Ltd will not be liable for any damages of any kind arising from the use of this site,including,but not limited to direct,indirect,incidental,punitive and consequential damages. The functions embodied on,or in the materials of,this website are not warranted to be uninterrupted or without error.You, not TopCleaning GB, assume the entire cost of all necessary servicing ,repair or correction due to your use of this website. Except as specifically stated in these Terms and Conditions of Use or elsewhere on this website, or as otherwise required by applicable law, neither TopCleaning GB Ltd nor its directors, employees, licensors, content providers, affiliates or other representatives will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental, or punitive damages) arising out of your use of, your inability to use, or the performance of this website or the Content whether or not we have been advised of the possibility of such damages. TopCleaning GB Ltd uses reasonable efforts to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Contents accuracy, correctness or reliability. There may be links to other websites from the TopCleaning GB’s website; however, these other websites are not controlled by TopCleaning GB Ltd and we are not responsible for any content contained on any such website or any loss suffered by you in relation to your use of such websites. You waive any and all claims against TopCleaning GB Ltd regarding the inclusion of links to outside websites or your use of those websites.

Governing Law and Venue

This Agreement shall be interpreted, construed and governed by the laws of the UK. Venue for all disputes arising under this Agreement shall lie exclusively in London, UK. Users of this website agree that any and all disputes arising from the use of this website, or the ordering of materials from this website, shall be settled by binding arbitration. Notwithstanding the foregoing, however, TopCleaning GB Ltd shall have the right to commence and prosecute any legal or equitable action or proceeding before any court of competent jurisdiction to obtain injunctive or other relief in the event that, in the opinion of TopCleaning GB, such action is necessary or desirable.

Cleaning Services: 
Definitions applied in this Terms of Business:

‘’The Company’’, ‘’Company’’, ‘’We’’, ‘’Us’’, ‘’Top Cleaning’’, ‘’TopCleaning GB’’ – means TopCleaning GB Ltd – registered in England and Wales No. 06537868., Registered address: 11 Lyndhurst Road, UB6 9QR, London.

 “Cleaner”, ‘’’Cleaning Team’’, ‘’Technicians’’,“Cleaning Operative” , ‘’Cleaning Team’’- means the person or firm carrying out cleaning services on behalf of the Company.

“Client’s Address” – means the address where the Client has requested the cleaning service to be carried out.

“Service”, “End of Tenancy Cleaning”, “EOT”, ‘’Deep Cleaning’’, “Move In / Out Cleaning”, ‘’Carpet Cleaning”, ‘’Upholstery Cleaning’’, ‘’Rug cleaning’’, ‘’After Builders cleaning’’, ‘’Office Cleaning’’, ‘’Domestic Cleaning’’ – means the cleaning services carried out on behalf of the Company. 

“Cleaning Visit” – means the visit to the Client’s service address by the Cleaner in order to carry out the Cleaning Service requested by the Client.

By accepting a quote and making a booking for a service either over the phone, by email or through our website’s contact forms, the customer agrees to be bound to the following terms & conditions of TopCleaning GB Ltd.

  1. End of Tenancy Cleaning Service, Move in / out Cleaning service 

After Builders Cleaning Service, Deep Cleaning Service.

1.1 What is End of tenancy cleaning service? – End of tenancy cleaning is a professional cleaning service that takes place at the end of a rental contract. Most Estate agencies and Landlords require the service to be carried out after the current tenants move out and before the new tenants move in. Professional companies like ours help tenants to gain their deposit back. 

1.2 What is Move in/out Cleaning service? – This cleaning service usually takes place when the occupier is either moving out or moving into the property. The cleaning service represents a high standard of quality cleaning provided , similar to the End of tenancy cleaning Service.

1.3 What is After Builders Cleaning? – This cleaning service usually takes place after any builders work has been carried out in the property. 

1.4 What is a Deep Cleaning service? – This cleaning service usually takes place when the occupier is still living in the property , but requires a deeper and in detail cleaning service which often is based on a tailor-made request. 

  1. Quotations:  Quotations are provided via email in writing only. Quotes provided by phone are only verbal estimates and not considered as a confirmed quote until the Client submits a request-a-quote form through the web site and states the exact bedrooms, bathrooms, staircases and exact property specifications.

End of Tenancy Cleaning/ Move in/out cleaning, After Builders Cleaning, Deep cleaning service is charged per job taking into account the current property condition, number of bedrooms, bathrooms, WCs, shower rooms and en-suites and we assume the property has only 1 lounge, 1 kitchen and 1 hallway, unless the customer has mentioned otherwise in writing.

2.1. Extra service: The quoted price does not include extras like: rug,  carpet and upholstery steam cleaning, stripping and polishing floors, washing up dishes, taking more than 5 items out of cupboards and then putting them back in, dusting books, cleaning painted walls/ceilings, cleaning balconies/terraces, cleaning patios/gardens/. Those extra services are priced separately.

2.2 Average room size: The Company uses national average room sizes when calculating quotations unless otherwise stated by the Client.

Double bedroom up to 12ft x 12ft (3.6m x 3.6m),  Single bedroom/Study up to 8ft x 7ft (2.4m x  2.1m),           (Living room up to 15ft x 15ft (4.5m x 4.5m), Dining room up to 15ft x 15ft (4.5m x 4.5m),                                 Double bedroom up to 12ft x 12ft (3.6m x 3.6m),  Single bedroom/Study up to 8ft x 7ft (2.4m x  2.1m),                          1 Flight of stairs up to 13 steps, Hallway up to 4ft x 10ft (1.2m x 3m), Landing up to 4ft x 5ft (1.2m x 1.5m), Bathroom up to 6.5ft x 6.5ft (2m x 2m), Utility room up to 6.5ft x 6.5ft (2m x 2m), Kitchen 10ft x 10 ft (3m x 3m). *If rooms are of significantly larger sizes the quotation would be subject to an extra change.

2.3 Differ specifications: We reserve the right to amend the initial quotation should the Client’s original requirements change, or in case the client has provided wrong or incomplete information. 

2.4 Poor Property condition: The quotes are provided based on a normal property condition and not on a poor-property condition. We consider a normal property’s condition where the cleaning standard should be achieved by taking no more than one or two hand cleaning. We consider a poor property condition where the cleaning standard requires extra few-hands of cleaning and effort (a poor property condition also means when the property was neglected and not cleaned for a while and as a result there is a heavy limescale built , mould, grease and overall dirt all over the place).  If you are not sure where your property falls within these descriptions, please send us photos of the property and particularly of any areas you think may be considered abnormal and based on these photos we will advise whether it is within our capabilities to clean and any additional charges. Should we arrive and find the property in a poor-state-property-condition and abnormal, without notification of the state of the property beforehand, additional fees may apply or the cleaning will be cancelled by TopCleaning GB with no obligations from the company’s side.

2.4.1 We retain the right to cancel the service and charge the client a cancellation fee of £50 in cases where we deem the property to be outside the scope of our capabilities or dangerous to the health of our employees.

2.4.2 Upon arrival, we evaluate the state of the property, and a case-by-case determination is made. The client will be informed of this over the phone and given written confirmation through email.

2.5 Contactable Client: During the cleaning process, clients must be reachable in case we need their permission to do more work, move objects, or clean rooms that were not specified. We will not continue with the extra work, instead, we will stick to the original request if we don’t hear back from the client within an hour of our initial contact.

2.6  Access: The client agrees that they will give the cleaners quick and easy access to the property so that the cleaning can be done. Top Cleaning GB reserves the right to cancel the cleaning without incurring any responsibilities if the client is late for whatever reason and fails to provide a precise arrival time and access. Cancellation fee will apply.

2.7 Arrival time: We will do our best to arrive for the cleaning appointment on time. As soon as we notice a delay, we shall call the client or notify them in writing (via text or email) if we will be late. You can relax knowing that the cleaning service won’t be cut short due to the delay. The client will have the choice to keep the reservation, reschedule for another day, or cancel it without penalty if we are running more than 3 hours behind the scheduled time.

2.8 Pick-up and drop-off key: service is available upon additional charge based on the location of the Property and the location of the pick up /drop off zone. Extra fee will apply.

2.9 Parking: parking fee, congestion charge and ULEZ charge may apply (if applicable). If no free parking or pay and display bays are available near the property, please arrange a visitor parking permit in advance of the service. 

  1. Confirmation: 

The Client will receive an email with a full booking confirmation which states: the date of the service, time of arrival, client’s name/ contact details, full property address, job description as given by the Client, agreed price, agreed payment methods and due date for payment, general T&C , important reminder-notes for the Client to prepare the property prior to the cleaning scheduled day. To confirm a booking the Client must agree in writing via email to:

  1. Cleaning Guarantee:

The Company has built its business and reputation by providing its clients with the best possible cleaning service. Still, the Company realises that because its operatives are human beings, they sometimes make mistakes. For this reason, the Company offers you a guarantee. If the Client is not satisfied with the Company’s service for any reason, the Company’s operatives will return back to the Client’s property and re-clean to the complete satisfactory result if possible and capable of doing so due to the nature and possible damage of the problematic area. 

4.1 Our End of tenancy cleaning Service comes with a 72-HOUR Guarantee: Customer understands that we will not offer a free re-clean in the following cases:

4.1.1 If, after an end of tenancy cleaning service was performed, the client or a third party used, occupied, or worked on any rooms or goods in the property.

4.1.2 Even if the client notifies us after the 72-hour guarantee period has passed, we will still be delighted to look into the situation and make every effort to help if there is a good reason to do so.

4.1.3 If the inventory check-out wasn’t done within 24 hours of the service’s completion.

4.1.4 If the clients had not removed their belongings and we were unable to access all sections of the property to clean them, we would still try our best, but there would likely be issues during the checkout inspection.

4.1.5 We do not provide refunds, but we will do everything in our power to make sure you receive the full benefit of our service.

4.1.6 Pet lived in – due to pet’s hair/fur we cannot fully guarantee that all pet’s hair /fur will be fully removed from all surfaces, flooring , furniture and elsewhere in the property due to its tiny nature which can easily fly back even after the thorough clean was performed.

  1. What is included in our End of tenancy cleaning service:

Please see our detailed EOT Cleaning checklist here:

Our End of tenancy cleaning checklist was created and approved by   the Estate Agencies and Landlord’s requests and standards for a cleaning quality after rentals.

  1. What is not included in our End of tenancy cleaning service:

6.1 The service doesn’t include any painted walls and ceiligs, secondary glazing, built-in wardrobes, basements, drawers and storage cupboards, conservatories, storage rooms, the outside of the property, or a deep clean of Venetian blinds and window shutters unless the customer asks for them specifically and pays an extra fee.

6.2 Please let us know ahead of time if you need your Venetian blinds/shutters deep cleaned, your outside windows washed, or your garage, patio, or balcony cleaned or anything else that is not covered in our End of tenancy cleaning checklist. We will try to provide this for you at an additional cost.

6.3 We will make every effort to move any furniture that can be easily and safely moved by one person. We don’t take appliances out of kitchens and utility rooms that are already fitted in those areas. This includes an oven,  washers, dishwashing machines, dryers, cooktops, refrigerators, and freezers. We clean the appliances the way they are fitted without pulling them out – This is due to health and safety reasons.

6.4 We never remove cooking items such as pots, plates, utensils etc. from kitchen cabinets to be cleaned inside, then put them back in. We also don’t wash any of them. If necessary, this could be done at an additional cost. All above needs to be already washed, polished and stored safely , so we can clean inside the kitchen cupboards as well. 

6.5 Cleaning of one of each appliance (1 single-door oven, 1 washing machine, 1 fridge, 1 dishwasher) is included in the service. Every additional appliance (e.g. a second oven or grill, second fridge/freezer etc) will be subject to an additional fee.

6.6 If you have a large or a range cooker, please let us know ahead of time so we can provide a quote for it. If not, we will just clean the largest oven it has and up to four hobs for no additional charge.

It might not be possible to clean the interior of the inner and outer oven doors. We will disassemble the door and clean the interior sides of the door glass if the design permits and no additional tools are needed.

6.7 Cleaning for up to 8-10 kitchen units is included in the service. Every additional unit will be subject to an additional fee.

6.8 Please be aware that if pets have lived in a property, we can’t guarantee that all pet hair/fur will be completely removed, and if a complaint is made about pet’s hair/fur, we will not return free of charge.

6.9 The cleaning service is not time-limited, but we can only estimate how long it will take based on our experience and the client’’s description of the property. Please be aware that the duration may vary; therefore, some flexibility is needed.

6.10 Removal of mould and rust. Permanent stains on stone, wood, tiles, metal, and grouting.

6.11 Cleaning fireplaces is not included in our service.

  1. Prepare your property for End of Tenancy Cleaning: 

7.1 We gently remind every client that the cleaning service cannot begin until everyone has left the property fully and all rubbish has been taken out. All personal belongings must be cleared and all rubbish left behind the moving process must be cleared prior to the arrival of the cleaning team.  We will try our best to clean everything that we have access to if this stipulation is not satisfied, but we cannot guarantee the service, and if it doesn’t pass inventory, we won’t return for free.

7.2 Please defrost the freezer a day ahead of time if you can. If you can’t, it will be cleaned as well as possible and as the condition allows us to do so.

7.3 Kindly notify us if there is mould on the bath sealant or the washer seal, or if there is a significant build-up of limescale in the toilet below the water line. We will advise you on what you can do to prepare and assist us to achieve the best result by one or two-hand cleaning which the price is based on.

7.4 Hot water, electricity, and normal thermal and lighting conditions are necessities. We could still clean if there is no electricity or hot water available, but the service will not be guaranteed.

7.5 If the client has scheduled an inventory check, it must start no later than 24 hours after the cleaning job is completed.. If this isn’t done, airborne dust may collect on surfaces and cause them to get dusty, which could cause an inventory check-out inspection to fail.

  1. Payment:

8.1 Payment can be made by BACS/ bank transfer within 24 hours of receiving booking confirmation, and a receipt will be sent via email after the service is completed.

8.2  Payment can be made in cash to the cleaner on the day of the service, a company receipt will be provided.

8.3  The Client agrees that any outstanding amount owed to TopCleaning GB  Ltd will be settled within 7 days of the service and no longer than these 7 days.

8.4 The client is aware that any “late payments” may incur additional charges.

8.5 Unless we agree in writing, the client may not withhold any portion of the agreed-upon amount.

8.6 If payment is not made by the due date on the invoice, the account will be turned over to our debt collection agency, which will then add a fee of 20% + VAT to the amount. As a condition of this agreement, you agree to pay the amount which is what we reasonably spent trying to get the money back for the service rendered.

  1. Cancelling a booking

In addition to your other legal rights as a consumer, you have the right to cancel an order and receive a refund. If you wish to change the details of, or cancel the Service you have ordered after you have received the Order Confirmation, please contact us immediately.

9.1 If a client fails to give us written notice of a cancellation or change (through email to, he or she agrees to pay a cancellation fee of £50.00. We require 3 working days’ notice.

9.2 If the client changes or cancels the booking on the day of the appointment, they agree to pay the full cost of the cleaning service.

 10. Service cancelled by TopCleaning GB:  We reserve the right to cancel the cleaning service if:

10.1 The property’s condition poses a hazard to our workers’ health and safety.

10.2 The client gave a wrong description of the property or did not state the property facts or piece of information.

10.3 Keys provided need special skills or don’t open the lock.

10.4 Insufficient standard cleaning conditions or lack of:  (e.g., lack of water, electricity, poor lighting conditions, or the presence of a third party, such as builders, painters, removal people, etc.).

10.5 If any kind of discrimination, including verbal or physical abuse, is directed at one of our cleaners or staff members.

10.6 We will do our best to get  on time, but we reserve the right to delay or cancel the cleaning service as a result of a lack of transportation or if unexpected traffic on the road limits us from arriving at the job address. 

11. Liability – TopCleaning GB Ltd reserves the right not to be liable for:

11.1 Failing to complete jobs that aren’t listed on our task list.

11.2 Cleaning tasks that are not finished as a result of a lack of hot water, electricity, enough illumination, or any other cleaning-related impediment.

11.3 Cleaning jobs not completed because a third party entered or was present at the customer’s premises while the cleaning was being done, impeding our work.

11.4 Damages to unique surfaces (such as marble, wood, glass, or natural stone), unless you have previously written to us to let us know about their presence before we start the services.

11.5 The removal and desposal of personal items left in a rental home after it has been cleaned up unless the customer has requested that we keep them there.

11.6 If the client owns goods that have to be cleaned in a special way or with special tools, the client has to provide those equipment and tell the cleaner how to use them.

11.7 Any incomplete inventory checks or additional fees incurred by the client if Top Cleaning GB Ltd is denied access to the site to correct any errors or if a follow-up clean is performed by a third party without our permission.

11.8 A refund of any fees paid for a damaged item’s repair by a third party performed without our prior approval.

11.9 Damaged components, surfaces, or mechanisms unless there is proof of an exterior impact.

11.10 Walls, ceilings and other painted surfaces start to strip paint if it seems old, cracked, or damaged.

11.11 If any of the following causes an object to be lost or damaged:

  • Normal degradation, leakage, normal wear and tear or evaporation, as well as from unstable or perishable commodities.
  • A moth, vermin, or other forms of infestation.
  • Cleaning, repair, or restoration of goods, unless we handle them ourselves.
  • Goods that were not packed by us, including those that are in cabinets, drawers, or appliances, or a package, bundle, case, or other containers.
  • Faults in any electrical appliance or mechanical instrument, unless there is proof of an external impact.
  • Damage to jewellery, watches, trinkets, precious metals or stones, cash, deeds, securities, stamps, sentimental items, coins, or other goods or collections of a like nature, unless we have confirmed in writing that we accept responsibility and you have provided us with a description and the value of those items.
  • Any products that have already been shown to be flawed or defective or  products that are flawed by nature.
  • To pets or animals, whether in a cage, tank, or animal carriage, including reptiles, fish, and birds.
  • To plants.
  • To freeze food or drink.
  • To any computer’s or comparable device’s data, files, software, or digital contents.
  • To delicate and highly breakable things that the consumer has not secured or removed.

11.12 Top Cleaning GB will not be responsible for verbal requests made by customers to cleaners or office staff, such as requests to throw away certain items but not others, accept or reject certain deliveries made to the property, lock certain locks but not others, leave out certain areas to be cleaned or do extra tasks that are not on our list of tasks. All special requests should be made in writing and sent to to avoid confusion.

12. Complaints: 

12.1 Our end of tenancy cleaning service is backed by a 72 hour guarantee. Please contact us if you are unhappy with the service for any reason, and we will be pleased to talk and work out a solution. We are devoted to assisting you in recovering your deposit. When cleaning your property, despite our best efforts, there are situations when we may overlook some areas.

12.2 The client acknowledges and agrees that an official inventory report must be completed within 24 hours of the service date, identifying any deficiencies in the cleaning and that omissions for an end of tenancy must be reported within 72 hours of the service date.

12.3 Any damage must be disclosed during the job’s final inspection. Clients won’t be eligible for any reimbursement if they don’t comply. Refunds are not provided by us.

12.4 We won’t be held responsible for electrical appliance failure after cleaning unless there is evidence of an external impact.

12.5 We must receive written complaints only. Send us an email at within 72 hours of the service, and we will do everything we can to assist you! Clients also may contact us over the phone before or after the official complaint is submitted and discuss the situation. But we need to have the complaint in writing supported with clear evidence of the unclean area.

12.6 To make sure you get the most out of our service, we will be more than delighted to help you in any way we can!

12.7 We take pictures both before and after each session as evidence of the cleaning to support our cleaning and what was completed by our side.

No Waiver, Severability:

No action of TopCleaning GB, other than an express written waiver or amendment, may be construed as a waiver or amendment of any of these Terms and Conditions of Use. Should any clause of these Terms and Conditions of Use be found unenforceable, wherever possible this will not affect any other clause and each will remain in full force and effect. We reserve the right to change these Terms and Conditions of Use, prices, information and available contractual licence terms featured on this website without notice. These conditions set out the entire agreement betweenTop Cleaning GB and you as a Client and relating to your use of this website.



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