Office Cleaning FAQs
Q: Are you and your workers insured?
A: Yes, we have a full Employers and Public Liability Cover.
Q: Can I leave your cleaners unsupervised?
A: All our cleaners are fully trained, vetted, insured and dedicated. You can leave them at the property to carry out their job, as long as you’re there at the beginning of the service to let them in and towards the end to inspect their work. Or you’re more than welcome to be there the whole time.
Q: How do you select your cleaners?
A: It’s our policy to only employ professional and experienced cleaning technicians. All our cleaners follow a rigorous interview process where they’re asked to produce a passport or identification card, NI number and proof of address. We also test English speaking skills and seek references from previous employers.
Q: What happens if I’m not happy with the quality of the cleaning service?
A: If you’re not satisfied with our cleaning service, please tell us straight away and we’ll do everything to put it right including doing the same job for no charge next time.
Q: Do you do cleaning before, after or during office hours?
A: Whatever suits you. We provide a flexible office cleaning service that fits in with your needs.
Q: Is it safe to give the cleaners keys for our office?
A: Yes, it is. All customer keys are stored securely, with no addresses, contact numbers, alarm codes or other personal information.