Domestic Cleaning FAQs

Q: Are you and your workers insured?

A: Yes, we have a full Public Liability Cover.

Q: How do you select your cleaners?

A: It’s our policy to only employ professional and experienced cleaning technicians. All our cleaners follow a rigorous interview process where they’re asked to produce a passport or identification card, NI number and proof of address. We also test English speaking skills and seek references from previous employers.

Q: Can you clean my property when I’m not there?

A: Yes, we can clean your property when no one’s there as long as we can gain access. Leaving a key with us gives us greater flexibility.

Q: What happens if I’m not happy with the quality of the cleaning service?

A: If you’re not satisfied with our cleaning service, please tell us straight away and we’ll do everything to put it right including doing the same job for no charge next time.

Q: How can I change my cleaning day or cancel the service?

A: If you need to change the day of the cleaning session we will need at least a week’s notice. If you would like to cancel your cleaning service we will need at least 48 hours’ notice.

Q: Do I pay you or the cleaner? And is there any agency fee that applies?

A: If you’ve booked a regular cleaning service with Top Cleaning we prefer it if you pay your cleaner directly for the first few visits. After that you can set up a direct debit to our account. If you’ve booked a one-off clean, payment has to be made the day of the clean or before. There is no agency fee or additional charges on top of what you have been quoted.

Q: Do you provide cleaning products and equipment?

A: No. You will be responsible for providing the cleaning products and equipment.

Q: Can I specify the day of the cleaning?

A: Yes. You can specify the day of your cleaning session and we will make every effort to meet your requirements.

Q: Can I have a cleaner visit for only an hour?

A: Unfortunately not. We have minimum of two and a half hours per cleaning visit.